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Logs and Diagnostics

Good diagnostics significantly reduce support turnaround time.

How to Enable Diagnostics in Release Build​

Session Unlock from Settings​

  1. Open LinguaX and go to the Settings page.
  2. Click the app logo at least 3 times within 2 seconds.
  3. When the wrench badge appears on the logo, diagnostics is enabled for the current session.
  4. Go to the mouse or keyboard page, click the orange finger icon (Diagnostics Center), export diagnostics, and send it to support.

Notes:

  • This session unlock is temporary and resets after app restart.
  • No terminal command is required.
  • The old terminal toggle method is deprecated and may not work reliably on newer macOS environments.
Before update (placeholder) After update (placeholder)

What to Collect​

  • LinguaX version
  • macOS version
  • affected app/browser name
  • affected domain (if website rule related)
  • issue timestamp
  • exact expected behavior vs actual behavior
  • concise reproduction steps

Reproduction Template​

  1. Open <app or website>.
  2. Switch from <context A> to <context B>.
  3. Actual: <what happened>.
  4. Expected: <what should happen>.

Rule Snapshot Checklist​

Before escalation, record:

  • the app rule expected to trigger
  • the domain rule expected to trigger (if any)
  • any broad or overlapping rules

Evidence to Attach​

  • screenshot of relevant rule settings
  • short screen recording
  • exact in-app error text

Avoid sharing sensitive personal data.

Minimal Validation Before Contacting Support​

  1. Restart LinguaX.
  2. Test one simplified rule.
  3. Re-test original scenario.

If issue persists, send the collected diagnostics.

Feedback Reward Policy​

If your feedback is accepted and shipped, LinguaX will grant a 1-year license.