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Logs and Diagnostics

Good diagnostics significantly reduce support turnaround time.

What to Collect​

  • LinguaX version
  • macOS version
  • affected app/browser name
  • affected domain (if website rule related)
  • issue timestamp
  • exact expected behavior vs actual behavior
  • concise reproduction steps

Reproduction Template​

  1. Open <app or website>.
  2. Switch from <context A> to <context B>.
  3. Actual: <what happened>.
  4. Expected: <what should happen>.

Rule Snapshot Checklist​

Before escalation, record:

  • the app rule expected to trigger
  • the domain rule expected to trigger (if any)
  • any broad or overlapping rules

Evidence to Attach​

  • screenshot of relevant rule settings
  • short screen recording
  • exact in-app error text

Avoid sharing sensitive personal data.

Minimal Validation Before Contacting Support​

  1. Restart LinguaX.
  2. Test one simplified rule.
  3. Re-test original scenario.

If issue persists, send the collected diagnostics.